The Green Glove programme is designed to enhance the installer experience with a process that includes a set of formalised support engagements for Tigo C&I installers before, during and after the installation.
After registering online, Green Glove support personnel work with the installer to determine the scope of the engagement, which can include service scheduling, technical training preconditions, and potential site visit requirements. Tigo customers can expect a no-cost design review prior to installation, on-call support from regional Tigo locations during installation, and a post-installation review and follow-up discussion to answer outstanding questions and gather feedback on the installation experience.
While Tigo-based commercial and industrial solar systems commissioned prior to March 2024 are automatically eligible for the Green Glove programme, systems based on non-Tigo MLPE devices may also be eligible for a service, on payment of a fee. This expansion of the Tigo Green Glove programme continues the Company’s mission to deliver quality solar as well as rapid shutdown safety by enhancing the resources available to solar installers.
“While no two commercial solar systems are alike, some best practices for design and installation are nearly universal, and the Green Glove programme extends our engineering and field experience to our installer customers” said James JD Dillon, CMO at Tigo Energy. “The philosophy behind this programme is to strengthen the connective tissue within the solar value chain, bridging the strength Tigo has in designing solar hardware with the strength our installer partners have in deploying solar. While we are separate companies, our end customers should feel confident that the various entities that bring it all together collaborate and serve them by working together.”
In support of the Green Glove programme, training and continuing education designed to build and reinforce the commercial solar installer skill set are delivered via the Tigo Academy platform. The platform delivers an installer curriculum that connects high-quality solar and storage products to best practices during the design and installation phases. Successfully completed Tigo Academy learning modules are eligible for North American Board of Certified Energy Practitioners (NABCEP) Continuing Education Credits (CEC).
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