The first of its kind partnership will see Calisen bring scheduling, dispatch and workforce management together using Kraken Field on the Kraken operating system to support delivery and maintenance of its meters – improving the capability of its 1,100-strong field force.
With a Calisen engineer carrying out a home visit every six seconds, field operations need to be as intelligent as the infrastructure they support. Kraken’s field operations product removes the need for time-consuming manual planning – intelligently matching engineers to jobs, optimising schedules and reducing unnecessary travel.
By ensuring engineers arrive with the right skills and tools to complete a job, Kraken enables Calisen to complete more successful appointments with the same workforce, while delivering better, more reliable service, higher first-time fix rates, and fewer missed appointments for customers.
Smart meters are one of the foundations of a more flexible energy system, but the rollout depends on thousands of field visits being planned and completed reliably. By modernising the operational layer behind those visits, Kraken and Calisen can help accelerate the deployment and maintenance of the infrastructure Britain needs for a cleaner, more flexible grid.
“Around three quarters of British homes now have smart meters” said Catherine O’Kelly, CEO of Calisen. “In this mature and more complex phase of the roll out, the remaining installations are in harder to reach homes, we are fixing non-communicating meters and performing upgrades. At the same time, consumers are rightly demanding this crucial bit of kit is functioning well as they look to install solar panels and batteries or switch to EVs. This new phase of the smart meter system is more technical, with tougher penalties for suppliers where things go wrong. It is therefore vital that we have the best systems in place to ensure our 1,100 field force is in the right place at the right time with the right equipment to improve customer service. Kraken offers the best way for us to secure this ambition.”
The partnership with Kraken is part of Calisen’s broader technology transformation to ensure best in class service to its customers as they navigate the clean energy transition. The transformation is being delivered in carefully planned pilot phases by a dedicated internal team in partnership with market leaders like Kraken and with the support of ‘early adopter’ employees within the business.
“The energy transition depends on the deployment of smarter infrastructure at national scale – and to make the operations behind it just as intelligent” added Amir Orad, CEO of Kraken. “Calisen has built one of the UK’s most important smart-metering platforms, and Kraken Field optimisation will help make every visit count: improving first-time success, reducing unnecessary miles and giving customers a faster, more reliable service.”
For additional information:
